After-sales & Technical Support — A New Start for Long-term Cooperation
In the outboard motor industry, reliable after-sales service is critical to winning end-users’ trust and boosting repurchases from distributors. We have built a complete and practical after-sales system to help you retain customers steadily.
After-sales Services
Warranty Policy
Spare parts: 6–12 months warranty (excluding impellers, oil seals, anodes and other consumables). Complete engines: 1-year warranty or based on operating hours (whichever comes first). Manufacturing defects within warranty: free replacement & delivery.
Return & Exchange Policy
Returns are accepted within 30 days for unused products with original packaging intact (shipping fee borne by buyer). No non-reasonable returns for used products.
Technical Support Channels
Dedicated account manager and technical email. Remote video guidance for installation and troubleshooting. Provide product exploded views, installation manuals and compatibility charts.
Spare Parts Support
3%–5% wearing parts will be attached to bulk orders (varies by product) to relieve your after-sales pressure.
Replacement & Compensation Process
Replacements will be arranged within 7 working days once quality issues are confirmed. Return or partial compensation solutions can be discussed for bulk engine failures. Claims caused by incorrect installation, model mismatch or improper use will not be accepted.
Training & Document Support
Provide English installation videos and FAQ documents. Online training and technical Q&A available for distributors on request.
GET IN TOUCH
B0525 9th Floor of Building 4 and 10th Floor of Building 3, Haichuang Science and Technology Center, No. 1288 Wenyi West Road, Cangqian Street, Yuhang District, Hangzhou City, Zhejiang Province
