Technical Support & Customer Service — We Are Always Here
Purchasing outboard motor parts or complete engines is not the end of a transaction, but the beginning of our long-term partnership. We understand that end users need prompt responses, professional diagnosis and practical solutions when problems occur.
Scope of Technical Support
1
Product Installation Guidance
We provide installation videos, exploded views and step-by-step guides for regular replacement parts. Remote video support is available for distributors.
2
Troubleshooting Assistance
Our technical team analyzes faults based on your descriptions, photos and videos; Our FAQ library covers hard starting, poor cooling, ignition failure, gear noise and other common issues.
3
Compatibility Inquiry
Quickly confirm matching parts according to engine brand, horsepower, production year and original part numbers. Support bulk compatibility checks for multiple SKUs.
4
Warranty Assessment
Evaluate warranty eligibility with fault photos or videos provided by clients.
Service Channels
Channel
Description
Response Time
Official Website Online Support
Available on working days for instant communication
Within 10 minutes
Dedicated Service Email
Accept text, images and video attachments
Within 24 hours
Instant Messaging (WhatsApp / WeChat)
For urgent and complex issues
Within 4 working hours
Phone Support
Exclusive for contracted agents and bulk buyers
By appointment
Priority Support
Exclusive emergency support for contracted agents and bulk purchasers: Express replacement: Send new products first for confirmed quality issues to avoid business disruption. Spare parts supply: Include 3%–5% common wearing parts with bulk orders to relieve urgent demand. On-site technical service: Remote or on-site support for major batch issues (subject to agreement).
Service Commitment
No procrastination: If it is a problem with our products, handle it immediately without any excuses. No delay: Provide a preliminary judgment within 24 hours and complete the re-delivery within 7 working days (after confirmation). No perfunctory treatment: Each after-sales issue has a closed-loop record that is traceable and can be reviewed.
GET IN TOUCH
B0525 9th Floor of Building 4 and 10th Floor of Building 3, Haichuang Science and Technology Center, No. 1288 Wenyi West Road, Cangqian Street, Yuhang District, Hangzhou City, Zhejiang Province
